FAQs

Welcome to Our FAQ – Your Quick Help Guide

Looking for answers without the wait? You’re in the right place. Our FAQ section is built to give you clear, straightforward solutions to the questions we get asked most often. From account setup and orders to shipping and refunds, you’ll find reliable guidance right here—available anytime you need it. Think of it as your shortcut to support.

Start With General Questions

Many customers share the same first questions, so we’ve made things simple by starting with the basics. If you’re new to our platform, this section will walk you through the essentials, helping you get comfortable and confident in just a few minutes.

No, you don’t need to. You can make purchases and check out as a guest every time

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

At Novalis, we craft every fragrance with the finest materials sourced from trusted international suppliers.
Our perfumes and body sprays are carefully blended from Natural essences, High-grade aroma molecules, Premium carriers.

For this question keep same answer but delivery time from 2 to 3 working days

You can pay via credit card, debit card, Google Pay, Apple Pay, and Tabby

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all – Faq information is correct before confirming your purchases and payment

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable.

We accept payments all major credit and debit cards such as Mastercard, VISA.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

All orders will be processed within 1 working days, excluding weekends and public holidays. Time stated is based on UAE.

Novalis ships products worldwide. We have tie-ups with various logistics companies that enable us toship products quickly and safely.

You can easily track your order from your account dashboard or by using the tracking link sent to your email.

Yes, you can get help from our FAQ section 24/7, and our support team is available during business hours for personalized help.